Frequently Asked Questions
Everything you need to know about shopping with Fontoplumo.
What is the standard shipping time for international orders?
International orders typically arrive within 7-14 business days, depending on the destination country and customs processing times.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return request.
Are the products on Fontoplumo authentic?
Yes, we guarantee that all products sold on Fontoplumo are 100% authentic and sourced directly from authorized manufacturers and distributors.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and several regional payment options like iDEAL and Bancontact.
Do I have to pay import duties or taxes?
For orders outside the European Union, import duties and local taxes may apply upon arrival. These charges are the responsibility of the customer.